Refund policy

At NM Studios, we are committed to providing high-quality luxury fashion products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept return requests within 7 days of receiving your order. To be eligible for a return, the item must meet the following conditions:

• Unworn and unused
• Unwashed
• In original condition
• With all original tags attached
• In the original packaging

Please note that sale items, customized outfits, stitched products, and gift cards are non-refundable and non-returnable.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that processing times may vary depending on your bank or card provider.

Shipping charges are non-refundable unless the item received was damaged or incorrect.

Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you need to exchange an item, please contact us within 48 hours of delivery at:

nmstudios247@gmail.com

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with:

• Your order number
• Clear photos/videos of the item
• Packaging images
• We will review your request and arrange a replacement or refund if approved.

Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or stitched products
• Sale or clearance items
• Gift cards
• Worn or washed items

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item sent).

We recommend using a trackable shipping service, as NM Studios is not responsible for lost return shipments.

Contact Us

NM Studios LLC
Houston, Texas, USA
Email: nmstudios247@gmail.com