Effective Date: September 2026

Introduction and Scope

1.1. Purpose

This Return & Exchange Policy (“Policy”) outlines the terms and conditions under which returns, replacements, and exchanges are handled for products purchased through the NM Studios website (“Website”).

1.2. Agreement

By placing an order through our Website, you (“Customer”) acknowledge that you have read, understood, and agreed to the terms of this Policy.

1.3. No Refund Policy

NM Studios operates a strict No Refund Policy. We do not issue refunds to the original payment method, cash, bank account, card, or any other payment method.

Where eligible, customers may request a replacement or exchange in accordance with the terms outlined below.

Pre-Orders and Custom Orders

2.1. Pre-Orders

Pre-order items require 100% payment upfront at the time of purchase.

Because pre-order items are specifically secured or arranged for the customer, pre-order payments are non-refundable and pre-orders cannot be canceled once the order has been placed.

Where applicable, exchanges or replacements will only be considered if the item received is defective, damaged, or incorrect.

2.2. Custom Orders

Custom-made, made-to-measure, customized, or specially altered garments require advance payment or deposit before production begins.

Once production has started, custom orders cannot be canceled, returned, or exchanged due to change of mind, sizing preference, or styling preference.

Customers are responsible for providing accurate measurements and customization details.

Order Cancellations

3.1. Standard Orders

Standard orders may be canceled within 24 hours of purchase, provided the order has not yet been processed or shipped.

If an order has already entered processing, production, or shipping, cancellation may no longer be possible.

As NM Studios follows a No Refund Policy, any approved cancellation will be handled according to the available resolution determined by NM Studios.

3.2. Pre-Orders and Custom Orders

Pre-orders and custom/made-to-measure orders cannot be canceled once placed, as materials and production may be secured specifically for the customer.

Exchange & Replacement Eligibility

NM Studios primarily accepts exchange or replacement requests for:

• Items received damaged.
• Items received with a verified manufacturing defect.
• Incorrect items shipped by NM Studios.
• Incorrect size or item shipped due to an NM Studios fulfillment error.

Requests based solely on change of mind, styling preference, or sizing may be considered on a case-by-case basis and require prior approval from NM Studios.

Approval is not guaranteed.

4.1. Two-Step Timeframe

Step 1 — Notification:
Customers must contact NM Studios within 2 calendar days of confirmed delivery to report an issue or request an eligible exchange.

Requests received after this period may not be accepted.

Step 2 — Return Shipment:
Once an exchange or replacement request has been approved, the item must be shipped back to NM Studios within 15 calendar days from the original delivery date, unless otherwise authorized in writing by our team.

Condition Requirements

For an exchange or replacement to be considered, the item must generally be:

• Unworn and unused.
• Unwashed.
• Free from perfume, smoke, body odor, stains, makeup, pet hair, or other marks.
• Free from customer-caused damage.
• Returned with all original tags attached.
• Returned with safety seals, where applicable, intact.
• Returned in its original packaging whenever possible.

NM Studios reserves the right to reject an exchange if the returned item shows signs of wear, alteration, washing, damage, or use.

Non-Exchangeable & Final Sale Items

The following items are Final Sale and are not eligible for exchange or replacement unless they arrive damaged, defective, or incorrect due to an NM Studios error:

• Custom-made garments.
• Made-to-measure garments.
• Garments altered at the customer’s request.
• Personalized or customized orders.
• Jewelry and accessories.
• Items specifically marked as “Final Sale” or “Clearance.”
• Items that have been worn, washed, altered, damaged, or otherwise used by the customer.

Return Shipping & Other Costs

7.1. Customer-Initiated Exchanges

For exchanges requested due to change of mind, sizing preference, styling preference, or other reasons not caused by NM Studios, the customer is responsible for the applicable return shipping costs.

Customers may use a trackable shipping service of their choice.

7.2. NM Studios Error

If NM Studios verifies that the customer received:

• A damaged item,
• A defective item, or
• An incorrect item,

NM Studios will cover the reasonable return shipping cost or provide a prepaid return label where applicable.

7.3. International Orders

For international orders, customers are responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

These charges are not controlled by NM Studios and are generally non-refundable.

Exchange Procedures

8.1. Step 1 — Contact NM Studios

To request an exchange or replacement, contact us within 2 calendar days of delivery.

Customers may contact NM Studios through:

Email: info@nmstudios.com
Complaints: complaints@nmstudios.us
WhatsApp: +1 (346) 793-7574

Your request should include:

• Order number.
• Customer name.
• Product name/SKU, if available.
• Reason for the exchange or replacement.
• Clear photographs of the item.
• Video evidence showing the issue, where applicable.

8.2. Step 2 — Review & Approval

Our team will review the request and supporting evidence.

If approved, NM Studios will provide return instructions and, where applicable, a return authorization/reference number.

Customers should not ship an item back without receiving return instructions from NM Studios.

8.3. Step 3 — Ship the Item

Once approved:

• Package the item securely.
• Use a trackable shipping service.
• Keep your shipping receipt and tracking information.
• Send the tracking number to NM Studios after dispatch.

The returned item must reach our facility in acceptable condition for inspection.

Exchange Conditions

9.1. Inspection Before Exchange

All returned items are subject to inspection.

NM Studios will process an exchange or replacement only after the returned item has been received and approved.

9.2. Exchange for a Different Item

If an exchange is approved due to customer preference, the replacement item may be subject to availability.

If the replacement item has a higher price, the customer must pay the difference before the replacement is shipped.

If the replacement item has a lower price, NM Studios does not provide a refund or cash difference. The exchange will be handled according to NM Studios’ applicable exchange terms.

9.3. One Exchange Per Order

Unless otherwise approved by NM Studios, an item may be exchanged once only.

Replacement items received as a result of a verified NM Studios error may be subject to separate consideration by our customer service team.

Damaged, Defective, or Incorrect Items

10.1. Reporting an Issue

If you receive an item that is damaged, defective, or different from what you ordered, you must contact NM Studios within 2 calendar days of delivery.

You must provide clear photographs and, where requested, video evidence of the issue.

10.2. Verification

NM Studios will review the evidence and determine whether the issue qualifies as a verified defect, damage, or fulfillment error.

Normal characteristics of handmade or artisanal garments will not automatically be considered defects.

10.3. Resolution

If NM Studios confirms that the issue resulted from an error on our part, we may provide:

• A replacement of the same item, subject to availability; or
• An exchange for another available item of equal or comparable value.

No monetary refunds will be issued.

If the original item is unavailable, NM Studios will work with the customer to determine an appropriate exchange or replacement option.

Color, Fabric & Embroidery Disclaimer

NM Studios garments may feature delicate fabrics, handwork, embroidery, embellishments, dyeing, printing, or other artisanal techniques.

Minor variations in:

• Color,
• Texture,
• Embroidery,
• Thread placement,
• Print placement,
• Fabric appearance, or
• Finishing

may naturally occur and do not necessarily constitute a manufacturing defect.

Colors may also appear slightly different depending on photography, lighting, monitor settings, screen brightness, and individual device displays.

Unclaimed, Refused & Incorrectly Addressed Packages

If an order is returned to NM Studios because:

• Delivery was refused,
• The package was unclaimed,
• Customs charges were not paid,
• An incorrect or incomplete address was provided, or
• The customer was unavailable to receive the package,

the customer may be responsible for applicable additional shipping or carrier charges.

Any reshipment will be arranged only after applicable charges have been resolved.

NM Studios reserves the right to determine whether an exchange or reshipment is available in such circumstances.

No Refund — Final Resolution

NM Studios maintains a strict No Refund Policy.

Under no circumstances will NM Studios provide:

• Cash refunds,
• Credit/debit card refunds,
• Bank-transfer refunds,
• Payment-method refunds, or
• Cash equivalents.

Where an order qualifies under this Policy, the available resolution will be replacement or exchange only, subject to product availability and the conditions outlined above.

Policy Exceptions

NM Studios reserves the right to review exceptional circumstances individually.

Any exception to this Policy must be expressly approved by an authorized representative of NM Studios in writing.

Customer service communications or discussions do not automatically constitute approval of an exception.

Contact NM Studios

For return, exchange, replacement, or complaint-related inquiries:

NM Studios
Customer Service: info@nmstudios.com
Complaints: complaints@nmstudios.us
WhatsApp: +1 (346) 793-7574

Please include your order number in all communications so our team can assist you efficiently.