Shipping Policy

HomeShipping Policy

Effective Date: September 2026

Introduction and Scope

1.1. Purpose

This Shipping Policy (“Policy”) governs the shipping, processing, and delivery of products purchased through the NM Studios website (“Website,” “we,” “us,” or “our”).

1.2. Agreement

By placing an order through our Website, you (“Customer,” “you,” or “your”) acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Policy.

1.3. Scope

This Policy applies to orders placed directly through the NM Studios Website and does not govern the independent practices, policies, or procedures of third-party shipping carriers, customs authorities, or other service providers.

Order Processing and Dispatch

2.1. Standard Processing Time

NM Studios generally aims to process and dispatch standard in-stock orders within 1–3 business days after successful payment verification.

Processing times may vary depending on:

  • Product availability.
  • Order volume.
  • Seasonal periods.
  • Holidays.
  • Customization or alteration requests.
  • Unforeseen operational circumstances.

2.1.1. Business Days

For purposes of this Policy, business days generally refer to Monday through Friday, excluding applicable U.S. federal holidays and announced NM Studios closures.

2.1.2. Customized Orders

Orders requiring customization, tailoring, alterations, or special preparation may require additional processing time.

The estimated processing timeframe for such orders will be communicated where applicable.

2.2. Pre-Orders

Pre-order products are processed according to the estimated availability or dispatch timeframe stated on the product page or communicated at the time of purchase.

Because pre-order items may be specifically secured or prepared for the customer, they may require longer processing times than standard in-stock products.

Pre-orders are subject to the NM Studios No Refund Policy and the terms outlined in our Return & Exchange Policy.

2.3. Stock Availability

NM Studios makes reasonable efforts to maintain accurate inventory information on the Website. However, inventory discrepancies may occasionally occur.

If an item becomes unavailable after an order has been placed, NM Studios will contact the customer using the contact information provided with the order.

Depending on the circumstances, NM Studios may offer:

  • An estimated restock or fulfillment timeframe; or
  • An alternative item or exchange option where appropriate.

Because NM Studios maintains a No Refund Policy, monetary refunds are not provided for unavailable items.

2.4. Order Confirmation and Tracking

Once an order has been dispatched, the customer will receive a shipping confirmation containing available tracking information.

Customers can use the tracking information provided to monitor the progress of their shipment through the applicable shipping carrier.

Shipping Costs

3.1. Shipping Charges

Shipping costs are calculated at checkout based on factors that may include:

  • Destination.
  • Package weight.
  • Package dimensions.
  • Shipping method.
  • Number of items in the order.

3.2. Shipping Charges at Checkout

The applicable shipping charge will be displayed during checkout before the customer completes the order.

Once an order has been dispatched, shipping charges are generally non-refundable and cannot be converted into store credit or cash.

3.3. Additional Shipping Charges

Additional shipping charges may apply where an order requires:

  • Address correction.
  • Reshipment.
  • Delivery reattempts caused by customer-related circumstances.
  • International customs-related handling.
  • Special delivery arrangements.

Customers may be responsible for such charges where applicable.

Delivery

4.1. Domestic Shipping — United States

Orders shipped within the United States typically arrive within approximately 2–7 business days after dispatch.

These timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier delays, weather, holidays, high shipping volumes, incorrect addresses, or other circumstances outside NM Studios’ control.

4.2. International Shipping

International orders generally require approximately 4–22 business days after dispatch, depending on the destination country, shipping method, customs processing, and local delivery services.

International delivery times are estimates and are not guaranteed.

NM Studios is not responsible for delays caused by:

  • Customs authorities.
  • Import inspections.
  • Local postal services.
  • International courier delays.
  • Weather or natural events.
  • Public holidays.
  • Incorrect or incomplete customer information.

4.3. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your shipping address, contact NM Studios as soon as possible and before your order is dispatched.

Once an order has been shipped, NM Studios may be unable to change or reroute the package.

Any additional costs resulting from an incorrect address may be the customer’s responsibility.

4.4. P.O. Box Addresses

Availability of delivery to P.O. Boxes depends on the shipping method and carrier selected.

Certain courier services may not deliver to P.O. Box addresses.

Customers should provide a physical delivery address where required by the selected shipping carrier.

4.5. Military Addresses

Orders to U.S. military addresses, including APO, FPO, and DPO addresses, may be shipped through postal services where supported.

Delivery times to military addresses may vary significantly and are not guaranteed.

4.6. Delivery Delays

If your package has exceeded the estimated delivery timeframe or tracking information has stopped updating, please contact NM Studios Customer Service.

We may contact the relevant shipping carrier to request an investigation or shipment status update.

International Orders — Duties, Taxes & Customs

5.1. U.S. Sales Tax

Applicable U.S. sales tax may be calculated and added to orders during checkout where required by applicable law.

5.2. Import Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country.

These charges are determined by the destination country’s authorities and are not controlled by NM Studios.

5.3. Customer Responsibility

The customer is responsible for all applicable customs duties, import taxes, brokerage fees, and other destination-country charges unless expressly stated otherwise at checkout.

Customers are encouraged to research applicable import requirements and potential charges before placing an international order.

5.4. Refusal to Pay Duties or Taxes

If a customer refuses to pay applicable customs duties or taxes and the package is returned to NM Studios, additional shipping, carrier, customs, or handling charges may apply.

Any reshipment will only be arranged after the applicable charges have been resolved.

NM Studios does not guarantee acceptance of a returned shipment resulting from refusal to pay customs charges.

Shipping, Exchanges & Replacements

NM Studios follows a strict No Refund Policy.

Where an item qualifies for a resolution under our Return & Exchange Policy, the available resolution will be replacement or exchange only.

6.1. Damaged or Defective Items

If an item arrives damaged or has a verified manufacturing defect, the customer must notify NM Studios within 2 calendar days of confirmed delivery.

Clear photographs and video evidence may be required.

If the issue is verified as a shipping-related or NM Studios-related error, NM Studios may provide a replacement or exchange in accordance with the Return & Exchange Policy.

6.2. Incorrect Items

If NM Studios sends an incorrect product, size, or item due to a fulfillment error, contact us within 2 calendar days of delivery.

After verification, NM Studios may arrange a replacement or exchange.

6.3. Customer-Initiated Exchanges

For eligible exchanges due to sizing preference, change of mind, or styling preference, the customer must obtain prior approval from NM Studios.

Return shipping costs for customer-initiated exchanges are generally the responsibility of the customer.

All exchanges remain subject to the conditions and limitations of the NM Studios Return & Exchange Policy.

Order Cancellations

7.1. Standard Orders

Cancellation requests may be considered if received within 24 hours of purchase, provided the order has not:

  • Been dispatched;
  • Entered customization or alteration;
  • Entered production or special preparation.

7.2. Pre-Orders and Custom Orders

Pre-orders, custom orders, made-to-measure garments, and specially altered products generally cannot be canceled once the order has been placed or production has begun.

7.3. Shipped Orders

Once an order has been dispatched, it cannot be canceled.

Any eligible exchange or replacement request must follow the NM Studios Return & Exchange Policy.

7.4. No Refund

Cancellation of an order does not create an automatic right to a monetary refund. NM Studios maintains a No Refund Policy, subject to applicable law.

Lost or Damaged Parcels During Transit

8.1. Damaged Parcels

Customers should inspect their package upon delivery whenever reasonably possible.

If visible damage to the outer packaging is present, customers are encouraged to photograph the package before opening it.

If the product itself is damaged, contact NM Studios within 2 calendar days of delivery.

Customers should retain:

  • The original packaging.
  • Shipping labels.
  • Damaged packaging materials.
  • The damaged product.
  • Photographs and videos showing the damage.

These materials may be required to support a carrier claim.

8.2. Carrier Investigation

NM Studios may communicate with the shipping carrier regarding packages damaged during transit.

A replacement or exchange may be provided after the circumstances have been reviewed and the claim has been appropriately assessed.

8.3. Lost Parcels

If tracking indicates that a package may be lost, or if delivery has significantly exceeded the estimated timeframe without a meaningful tracking update, contact NM Studios Customer Service.

NM Studios may initiate an investigation with the relevant shipping carrier.

A replacement or exchange for a confirmed lost parcel will be handled on a case-by-case basis and subject to product availability and the outcome of the carrier investigation.

8.4. Carrier Marked “Delivered”

If tracking indicates that a package was delivered but the customer cannot locate it, the customer should first check:

  • Delivery location.
  • Mailroom or reception area.
  • Household members.
  • Neighbors where appropriate.
  • Carrier delivery photographs or delivery notes, if available.

The customer should also contact the shipping carrier directly.

NM Studios may assist with a carrier investigation where appropriate but is not responsible for packages confirmed by the carrier as successfully delivered to the address provided by the customer.

Shipping Insurance & Carrier Claims

9.1. Carrier Coverage

Where available, shipments may be covered by carrier-provided insurance or liability protections subject to the carrier’s applicable terms and limits.

9.2. Claims

NM Studios may assist customers with carrier claims involving packages lost or damaged during transit.

The final resolution will depend on the circumstances of the shipment, carrier investigation, applicable carrier policies, and product availability.

9.3. Replacement Instead of Refund

Where a shipment qualifies for a resolution under this Policy, NM Studios will provide an eligible replacement or exchange, rather than a monetary refund.

Unclaimed, Refused or Returned Packages

If a package is returned to NM Studios because:

  • The customer refused delivery.
  • The customer failed to collect the package.
  • Customs duties or taxes were not paid.
  • An incorrect or incomplete address was provided.
  • Delivery attempts were unsuccessful due to customer-related circumstances.

the customer may be responsible for applicable return shipping, reshipping, customs, carrier, and handling charges.

If the customer requests the package to be shipped again, the applicable additional shipping charges must be paid before reshipment.

Delivery Delays Beyond NM Studios’ Control

NM Studios is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather.
  • Natural disasters.
  • Carrier disruptions.
  • Customs delays.
  • Government restrictions.
  • Strikes or labor disruptions.
  • Public holidays.
  • Incorrect customer information.
  • Transportation disruptions.
  • Unforeseen logistical events.

We will make reasonable efforts to assist customers and communicate available information regarding significant shipping delays.

Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information.
  • Providing a valid telephone number and email address.
  • Monitoring tracking information.
  • Being available to receive deliveries where required.
  • Paying applicable international duties and taxes.
  • Providing any information required by customs or the shipping carrier.
  • Promptly reporting shipping or delivery issues within the applicable timeframe.

Failure to provide accurate information may result in delays or additional charges.

Contact NM Studios

For questions or assistance regarding shipping, delivery, exchanges, replacements, damaged packages, or complaints, please contact:

NM Studios

Customer Service: info@nmstudios.com
Complaints: complaints@nmstudios.us
WhatsApp: +1 (346) 793-7574

For order-related inquiries, please include your order number and the email address or phone number used when placing the order.

Policy Modifications

NM Studios reserves the right to modify, update, or revise this Shipping Policy at any time.

The version of this Policy in effect at the time an order is placed will generally apply to that order, subject to applicable law.

Customers are encouraged to review this Policy periodically for updates.