Effective Date: September 2026

Introduction

Welcome to NM Studios. This Privacy Policy (“Policy”) explains how NM Studios (“NM Studios,” “we,” “us,” or “our”) collects, uses, stores, protects, and discloses information about you when you visit or use our website, nmstudios.us (“Website”), place an order, contact us, participate in our promotions or events, submit your information through our forms, or interact with our marketing communications.

By accessing or using our Website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, and disclosure of your information as described in this Policy, together with our applicable Terms and Conditions and Return & Exchange Policy.

Information We Collect

We collect information that is necessary to operate our business, process orders, provide customer service, improve our Website, and communicate with our customers.

The type of information we collect depends on how you interact with NM Studios.

2.1. Information You Provide Directly

Account and Customer Information

When you create an account, submit a customer information form, contact us, or otherwise provide information to NM Studios, we may collect:

Full name.
Email address.
Phone number.
Billing address.
Shipping address.
Account login information.
Other information you voluntarily provide.

2.1.2. Order Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including:

Products purchased.
Product sizes.
Shipping information.
Billing information.
Contact details.
Order history.
Special delivery instructions.
Measurements or customization information where applicable.

2.1.3. Payment Information

Payments made through our Website may be processed by third-party payment processors.

NM Studios does not intentionally store complete payment card information such as full credit or debit card numbers when such information is processed directly by our payment service providers.

Payment processors may collect and process payment information according to their own privacy policies and security practices.

2.1.4. Communications

If you contact NM Studios through email, WhatsApp, social media, telephone, contact forms, customer service channels, or other communication methods, we may retain information relating to your communication.

This may include:

Your name.
Contact information.
Order information.
Messages and correspondence.
Photos or videos submitted to support an exchange, replacement, complaint, or product inquiry.

2.1.5. Marketing Information

If you voluntarily subscribe to NM Studios marketing communications, we may collect your email address, phone number, and marketing preferences.

Marketing communications may include information about:

New collections.
Product launches.
Special events.
Promotions.
Offers.
Fashion updates.
NM Studios announcements.

You may unsubscribe from marketing communications at any time using the available unsubscribe or opt-out method.

Information Collected Automatically

When you visit or interact with our Website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This information may include:

IP address.
Browser type.
Device type.
Operating system.
Pages viewed.
Products viewed.
Time spent on pages.
Website navigation activity.
Referring website or source.
General usage information.
Interaction with advertisements or marketing content.

This information helps us understand how visitors use our Website and allows us to improve website functionality, customer experience, marketing, and security.

Cookies and Tracking Technologies

NM Studios may use cookies and similar technologies to operate, secure, analyze, and improve our Website.

4.1. Types of Cookies

Depending on our Website functionality and service providers, cookies may be used for:

Necessary Functions: Website operation, security, shopping cart functionality, and checkout.
Performance and Analytics: Understanding Website traffic and user behavior.
Functional Features: Remembering preferences and improving user experience.
Marketing and Advertising: Measuring advertising performance and delivering more relevant marketing.

4.2. Managing Cookies

Most web browsers allow users to control or disable cookies through browser settings.

Disabling certain cookies may affect the functionality or availability of some features of the NM Studios Website.

Third-party services used on our Website may also provide their own cookie and privacy controls.

How We Use Your Information

NM Studios may use information collected from or about you for the following purposes:

5.1. Order Processing

To:

Process and fulfill orders.
Confirm purchases.
Arrange shipping and delivery.
Provide order updates.
Manage exchanges and replacements.
Maintain transaction records.

5.2. Customer Service

To respond to inquiries, complaints, product questions, exchange requests, shipping issues, and other customer service matters.

5.3. Account Management

To create, maintain, and manage customer accounts and preferences.

5.4. Marketing and Communications

Where permitted by law and where appropriate consent has been provided, we may use your contact information to send:

Promotional emails.
SMS marketing.
New collection announcements.
Event invitations.
Product announcements.
Special offers.
Other NM Studios marketing communications.

5.5. Website Improvement

We may analyze Website usage and customer behavior to improve:

Website functionality.
Product presentation.
Navigation.
Customer experience.
Website performance.
Marketing effectiveness.

5.6. Security and Fraud Prevention

We may use information to detect, investigate, prevent, and address:

Fraudulent transactions.
Unauthorized activity.
Security incidents.
Abuse of our Website.
Other potentially harmful or illegal activity.

5.7. Legal Compliance

We may use and retain information when necessary to comply with applicable laws, regulations, legal proceedings, court orders, or governmental requests.

How We Share Your Information

NM Studios does not sell your personal information for monetary consideration.

We may share information with selected third parties where reasonably necessary to operate our business and provide services.

6.1. Service Providers

We may share relevant information with trusted third-party service providers that assist us with:

Payment processing.
Website hosting.
Website maintenance.
Order fulfillment.
Shipping and delivery.
Customer service.
Email communications.
SMS communications.
Analytics.
Advertising.
Fraud prevention.
Technical services.

These service providers are generally permitted to use information only as necessary to provide services to NM Studios or as otherwise permitted by applicable law.

6.2. Shipping Providers

To fulfill an order, we may provide shipping companies and delivery providers with information such as:

Customer name.
Delivery address.
Phone number.
Email address where required.
Order and shipment information.

This information is provided for the purpose of delivering your order.

6.3. Payment Providers

Payment information may be transmitted directly to third-party payment processors to authorize and complete transactions.

Those providers may process your information according to their own privacy policies.

6.4. Analytics and Advertising Partners

We may use third-party analytics and advertising services to understand Website activity, measure advertising campaigns, and improve marketing.

Depending on applicable law, the use of such technologies may be considered targeted advertising or the sharing of personal information.

You may have the right to opt out of certain forms of targeted advertising or tracking under applicable state privacy laws.

6.5. SMS and Mobile Information

NM Studios does not sell or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Where necessary, a customer’s phone number may be provided to a third-party messaging service provider solely for the technical purpose of sending and delivering NM Studios messages.

Such service providers are not authorized to use the customer’s mobile information for their own independent marketing purposes.

6.6. Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law.
Respond to a subpoena, court order, or legal process.
Protect our legal rights.
Protect customers or others from harm.
Investigate suspected fraud or illegal activity.
Protect the security of our Website or business.

6.7. Business Transfers

If NM Studios is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction.

Any such transfer will remain subject to applicable privacy laws and contractual obligations.

Your Privacy Choices and U.S. State Privacy Rights

Depending on where you live, you may have specific privacy rights under applicable U.S. state privacy laws.

These rights may vary based on your state and the specific law applicable to your circumstances.

Depending on applicable law, you may have rights that include:

7.1. Right to Know and Access

You may have the right to request information about the personal information NM Studios collects, uses, or processes about you.

7.2. Right to Data Portability

You may have the right to request a copy of certain personal information in a portable and reasonably usable format.

7.3. Right to Correct

You may have the right to request correction of inaccurate personal information maintained by NM Studios.

7.4. Right to Delete

You may have the right to request deletion of certain personal information, subject to legal and operational exceptions.

For example, we may need to retain certain information to complete transactions, comply with legal obligations, prevent fraud, resolve disputes, or maintain necessary business records.

7.5. Right to Opt Out

Depending on applicable law, you may have the right to opt out of certain forms of:

Targeted advertising.
Sale of personal information.
Sharing of personal information.
Certain profiling or automated decision-making activities.

NM Studios does not sell personal information for monetary consideration.

7.6. Right to Non-Discrimination

Where required by applicable law, NM Studios will not discriminate against customers for exercising applicable privacy rights.

How to Exercise Your Privacy Rights

To submit a privacy-related request, contact us using the information below:

Privacy & Customer Service:
info@nmstudios.com

Complaints:
complaints@nmstudios.us

WhatsApp:
+1 (346) 793-7574

When submitting a request, please clearly state the nature of your request, such as:

Privacy Request.
Request to Access Information.
Request to Correct Information.
Request to Delete Information.
Marketing Opt-Out.
Privacy Complaint.

We may need to verify your identity before completing certain requests in order to protect your personal information from unauthorized access.

We will respond to verified requests within the timeframe required by applicable law.

Marketing Communications

9.1. Email

You may opt out of promotional emails by selecting the “Unsubscribe” link included in applicable marketing emails.

You may continue to receive transactional or service-related emails necessary to fulfill an order or provide requested services.

9.2. SMS

If you receive promotional SMS messages from NM Studios, you may opt out by replying “STOP” where supported.

You may also contact us directly using the contact information in Section 8.

Replying “HELP” may provide additional assistance where supported by our messaging service.

Opting out of promotional communications does not prevent NM Studios from sending essential transactional communications related to an order, exchange, replacement, shipping notification, or customer service matter.

Data Security

NM Studios implements reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically is completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.

Data Retention

NM Studios retains personal information for as long as reasonably necessary to fulfill the purposes described in this Policy.

The length of time information is retained may depend on:

The nature of the information.
The purpose for which it was collected.
Customer account requirements.
Order and transaction records.
Legal and regulatory requirements.
Fraud prevention and security needs.
Dispute resolution.
Enforcement of agreements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

Children’s Privacy

The NM Studios Website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to NM Studios, please contact us so that we can review and take appropriate action.

Third-Party Websites and Services

Our Website may contain links, integrations, advertisements, social media features, payment services, or other connections to third-party websites and services.

These third parties may have their own privacy policies and terms.

NM Studios is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage customers to review the privacy policies of third parties before providing personal information to them.

Social Media

NM Studios may maintain or operate social media profiles and may interact with customers through social media platforms.

Information shared publicly on social media platforms may be visible to others and may be governed by the privacy policies and terms of those platforms.

NM Studios does not control the privacy practices of third-party social media platforms.

No Refund Policy and Personal Information

NM Studios maintains a No Refund Policy.

Personal information collected in connection with an order may be used to process, manage, document, and resolve eligible exchanges and replacements in accordance with our Return & Exchange Policy.

This Privacy Policy does not create or modify any customer’s rights regarding returns, exchanges, replacements, cancellations, or other order-related matters.

Changes to This Privacy Policy

NM Studios may update this Privacy Policy from time to time to reflect:

Changes to our business practices.
Changes to our Website.
Changes in technology.
Changes to applicable laws or regulations.
Changes to our services or marketing practices.

When material changes are made, we may update the Effective Date and post the revised Policy on our Website.

We encourage you to review this Policy periodically.

Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or how NM Studios handles your personal information, please contact us:

NM Studios

General & Privacy Inquiries:
info@nmstudios.com

Complaints & Privacy Complaints:
complaints@nmstudios.us